Frequently Asked Questions
Everything you need to know about your Tubby Todd order and our gentle essentials.
When will my order ship?
Most orders are processed and shipped within 1–3 business days. Once your package is on its way, you will receive a tracking number via email to follow its journey.
What is your return policy?
We want you to love your products! If you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange on most items, provided they are in their original condition.
Are your products safe for sensitive skin?
Absolutely. Every Tubby Todd product is formulated with clean, plant-based ingredients and is pediatrician and dermatologist tested to be safe for even the most sensitive skin types.
Do you offer international shipping?
Yes, we ship to many countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also log into your Tubby Todd account to view your order history and current status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for a quick and secure checkout experience.